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# -*- mode: snippet -*-
# name: api support tls deprecation
# key: api support tls deprecation
# --
Hi there,
You're seeing this issue because your application is sending requests using an outdated version of TLS. We no longer support TLS versions 1.1 or 1.0. We've sent proactive communication about this deprecation to the email address related to app keys about this for the past 6 months.
For more information about TLS and TLS deprecation, take a look at the article that our Help Center Team wrote:
https://www.eventbrite.com/support/articles/en_US/Troubleshooting/tls-transition-2018?lg=en_US
I hope this helps.
Best,
Chris
# -*- mode: snippet -*-
# name: api support authentication subuser
# key: api support authentication subuser
# --
Hi there,
You are unable to access the /myaccount/apps/ page because your account is a "subuser" - and these kind of accounts are not currently able to create API app keys. Although this will be changing in the coming months, the only way for you to create an app key with access to your organization's data is to have the primary user account login and create the app key.
I hope this helps.
Best,
Chris
(:name "api-queue" :query "tag:eventbrite and tag:api_support and not tag:api_answered and not from:ccummings@eventbrite.com")
(:name "api-queue" :query "tag:eventbrite and tag:api_support and not tag:api_answered and not tag:api_will_not_answer and not from:ccummings@eventbrite.com")
(:name "eventbrite low priority this week" :query "tag:eventbrite and tag:low_priority date:7d..today"))))
(:name "eventbrite low priority this week" :query "tag:eventbrite and tag:low_priority date:7d..today")
(:name "jira mentions this week" :query "tag:jira_mention date:7d..!"))))