# -*- mode: snippet -*-
# name: api support authentication subuser
# key: api support authentication subuser
# --
Hi there,
You are unable to access the /myaccount/apps/ page because your account is a "subuser" - and these kind of accounts are not currently able to create API app keys. Although this will be changing in the coming months, the only way for you to create an app key with access to your organization's data is to have the primary user account login and create the app key.
I hope this helps.
Best,
Chris

# -*- mode: snippet -*-
# name: api support contact plugin developer
# key: api support contact plugin developer
# --
Hi there,
It sounds like you're using a plugin that uses the Eventbrite API.
Unfortunately, we can't offer any insight into how plugins behave and so
you'll need to reach out to the plugin developer directly for help.
If this is an error and you've built your own application on our API,
please respond with the end points that you're sending requests to, and
what responses you're receiving, vs what you expect.
Any example requests that you can provide would also be helpful.
Best,
Evenbrite Developer Support Team

# -*- mode: snippet -*-
# name: api support not enough information
# key: api support not enough information
# --
Hi,
I don't have enough information to help you. Please reply with the
example request that you're sending to the api and the result that
you're seeing so I can help.
Best,
Chris

# -*- mode: snippet -*-
# name: api v1
# key: api v1
# --
Hi,
You're seeing this issue because we have sunset v1 endpoints.
The deprecation window for V1 began a couple of years ago.
Migration is generally straightforward after taking a look through
the documentation, let us know if you have any questions.
https://www.eventbrite.com/developer/
Best,
Chris

# -*- mode: snippet -*-
# name: api_support_authorization_personal_oauth_token
# key: api_support_authorization_personal_oauth_token
# --
Hi there,
Are you sending requests with your "Personal Oauth Token"?
It's not the app key, that you want to include with your requests.
To get your Personal Oauth Token:
* go to https://www.eventbrite.com/myaccount/apps/
* click "Show Client Secret and OAuth Token"
* copy the token labeled Your Personal OAuth Token
The send the token in the request either as:
* a url parameter:
$ curl https://eventbriteapi.com/v3/users/me/?token=YOUR-TOKEN
* an authorization header in the request:
$ curl -H 'Authorization: Bearer YOUR-TOKEN' https://eventbriteapi.com/v3/users/me/
Best,
Chris

# -*- mode: snippet -*-
# name: events search past events
# key: events search past events
# --
Hi there,
The events search end point is best for retrieving data about
public events, but keep in mind that past events are not
publicly available. Only user account that owns the data can
access past events.
Past events are best accessed on the users owned_events endpoint,
which will return all of a user's events based on the token passed
in during the request.
For example:
GET /users/me/owned_events/
Related Documentation:
  * users endpoint: https://www.eventbrite.com/developer/v3/endpoints/users/
  * events endpoint: https://www.eventbrite.com/developer/v3/endpoints/events/
  * events response format: https://www.eventbrite.com/developer/v3/response_formats/event/
Best,
Chris

# -*- mode: snippet -*-
# name: feature request
# key: feature request
# --
Hi there,
There is not currently a feature that allows you to ${1:create orders}
with our API. This is an open feature request that we hope
to bring to our API in the future, but I cannot speak to when
it will be implemented and brought to production.
For more information on what you can, and can't (yet!) do with
our API, take a look at the documentation.
https://www.eventbrite.com/developer/
Best,
Chris

# -*- mode: snippet -*-
# name: personal_email_signature
# key: personal_email_signature
# --
Best,
Chris Cummings

# -*- mode: snippet -*-
# name: salesforce
# key: salesforce
# --
Hello,
It sounds like you're after support for a Salesforce Application.
The people on this email alias cannot offer any assistance with
the applications built on our API. For help with EventbriteSync,
you'll need to get in touch with our general support team or seek
help from an experience Salesforce Consultant. For other Salesforce
applications, we encourage you to reach out to the application
developer directly.
https://www.eventbrite.com/contact-us
If you think this is an error, and you are someone who developed your
own application using our API, let me know what requests you're sending
and what you are seeing in the response vs what you are expecting to see.
Thanks,
Eventbrite Developer Support Team

# -*- mode: snippet -*-
# name: token reset
# key: token reset
# --
Hi there,
Currently oauth tokens can expire for only two reasons.
  * the user reset their Eventbrite account password
  * the user "disconnected the app" on the extensions page
    on http://eventbrite.com/myaccount/extensions
I hope this helps.
Best,
Chris

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